Analytics & Reports
Comprehensive insights and performance metrics
Total Calls
Resolution Rate
Avg. Handle Time
Total Cost
Call Volume Trend
Agent Performance
Call Distribution
| Time Period | Total Calls | Completed | Missed | Failed | Success Rate |
|---|---|---|---|---|---|
| Morning (6AM-12PM) | |||||
| Afternoon (12PM-6PM) | |||||
| Evening (6PM-12AM) |